Privacy Policy

Last Updated: 04/11/2024

1. Introduction

Welcome to THESHIFTHUB. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our shift management system ("Service"), which is provided as a Software as a Service (SaaS) application.

2. Information We Collect

We may collect the following types of information:

Personal Information: This includes names, contact details, identification numbers, and any other information you provide to us for the purpose of using our Service.
Compliance Data: Information related to candidates’ compliance, including documents and certifications.
Shift Availability and Scheduling Data: Information regarding candidates’ shift availability and scheduled shifts.
Payment Information: Data necessary for processing payments, including banking details for Electronic Funds Transfer (EFT).
Usage Data: Information about how you use our Service, including IP address, browser type, access times, and pages viewed.

3. How We Use Your Information

We may use the information we collect for various purposes, including:

• To provide, maintain, and improve our Service.
• To manage user accounts and provide customer support.
• To ensure compliance with relevant laws and regulations.
• To process payments and calculate candidate pay.
• To communicate with users about their accounts and our Service.
• To analyze usage patterns to improve our Service.

4. Disclosure of Your Information

We may share your information in the following situations:

With Service Providers: We may share your information with third-party vendors who perform services on our behalf, such as payment processors or data storage providers.
Compliance with Laws: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
Business Transfers: In connection with a merger, sale of assets, or acquisition, your information may be transferred to the new owner.
With Consent: We may share your information with your consent or at your direction.

5. Security of Your Information

We implement appropriate technical and organizational measures to protect the personal information we process. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Your Rights

You have the following rights regarding your personal information:

• The right to access and correct your personal information.
• The right to restrict or object to processing your personal information.
• The right to data portability.
• To exercise these rights, please contact us using the contact information provided below.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

THESHIFTHUB.
King Road, Durbanville, Cape Town, South Africa, 7330
+27 82 882 8202